Client Services
Crisis support for Madison County residents facing unforeseen emergencies
How We Help
MESA offers crisis support through our Client Services program to assist with unforeseen emergencies. Assistance provided includes support with utility bills, rent or mortgage payments, and repairs; information regarding local resources; and referrals to community programs. Currently, we serve residents of Madison County in need of assistance.
Please Note
- •Client Services assistance is provided on a case-by-case basis and subject to available funding.
- •We currently serve Madison County, Virginia residents.
- •Assistance limits may apply. We'll discuss specifics when you contact us.
- •We may connect you with other community resources that can help.
Types of Assistance
Utility Bills
Help with past-due electric, water, and other utility bills to prevent disconnection
Rent & Mortgage
Assistance with housing payments during financial hardship
Repairs
Support for essential home or vehicle repairs
Local Resources
Information regarding local resources available to Madison County residents
Community Referrals
Referrals to community programs that can provide additional support
Other Urgent Needs
Case-by-case assistance for other emergency situations
How to Apply
Kindly complete the Client Services Application online and email a copy of the bill requesting services to operationsmanager@mesamadisonva.org, or visit the MESA Building during Client Services hours on Mondays and Thursdays from 10:00 AM to 1:00 PM.
Complete the Application OnlineWhat to Bring
When you visit during Client Services hours, please bring the following documents:
- •Photo ID showing your Madison County address (or ID plus a utility bill showing your address)
- •Documentation of the emergency (bill, disconnect notice, estimate, etc.)
- •Proof of income (pay stubs, benefits letter, or similar)
- •Information about other assistance you've applied for
1. Contact Us
Call 540-948-4427 or email operationsmanager@mesamadisonva.org to speak with a staff member about your situation.
2. Complete Application
Complete the Client Services Application form.
3. Submit Your Bill
Submit the bill for which you are applying for assistance.
4. Receive Assistance
Based on available funds and your situation, we'll work to provide appropriate support.
Need Help?
Don't wait until the situation becomes critical. Reach out today.